Support

We're here to help

Have a question, hit a snag, or need a hand getting set up? Our team is ready to help with anything you need — technical support, onboarding, billing, compliance, and everything in between.

Contact us any time

Email us for any support or questions and we'll get back to you as soon as possible.

contact@shockwaveehr.com

What we can help with

Technical assistance

Trouble with charting, evaluations, scheduling, or syncing? Our team will help you get back up and running quickly.

Onboarding & training

New to Shockwave EHR? We'll walk your practice through setup, templates, and workflows so your team is confident from day one.

Billing & account

Questions about your plan, invoices, seats, or account settings? Reach out and we'll sort it out with you.

Security & compliance

Need documentation for HIPAA, a Business Associate Agreement, or a data request? We're happy to assist.

For questions about how we handle your data, see our Privacy Policy and Terms & Conditions. You can always reach a real person at contact@shockwaveehr.com.